This accessibility statement applies to shine.cntw.nhs.uk

This website is run by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some documents are in PDF format and are not accessible
  • Some documents have poor colour contrast
  • Some images do not have text alternatives (alt-text)
  • Ambiguous link text is used in some areas of the site
  • Some heading elements are not in sequentially-descending order
  • Some content uses sensory characteristics that relies on visual location of colour
  • Some tables do not have row headings
  • Some of our videos do not include transcripts. 

We are continually working to improve accessibility across the website and address these issues.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five days. We also encourage feedback on any accessibility issues you encounter so we can continue to improve our website.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Trust’s communications team at communications@cntw.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Last updated: February 5, 2026

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.